Telemedicine has developed as a result of the development of medicine and society, migrations of the population and a lower interest of specialist doctors to work in smaller towns and villages and in particular areas of medical profession. It has become an indispensable tool in the modern health system and the only solution that ensures the availability of health care for particular areas.

Telemedicine services within the health system are of key importance for hospital categorization because they enable access to specialist services for areas where there is an insufficient number of health care professionals or for those areas of the medical profession that are not represented in particular parts of the Republic of Croatia. In addition to ensuring support to hospital categorization, telemedicine services enable the smooth performance of hospitals’ basic activities. A good example is the lack of specialist radiologists and transfusion medicine specialists in smaller towns.

The introduction of telemedicine services leads to improved quality and efficiency in the provision of health services, and a more cost-effective use of the health system funds. By ensuring that basic activities are performed in hospitals in the course of both their regular work and on duty through telemedicine services, it is no longer necessary to ensure a higher number of specialist doctors on duty and on call, thus facilitating normal functioning with a smaller number of doctors. Naturally, human resources need to be strengthened in institutions where telemedicine specialist centres will be founded.

Telemedicine services in transfusion medicine represent a good example. In hospitals where telemedicine access centres have been founded for basic immunohematological testing, a bachelor in medicine and laboratory technology needs to be ensured: he/she will request that test results be tested in a telemedicine specialist centre. The mentioned example demonstrates how the number of required health care professionals is reduced. Thanks to the objective control carried out by the specialist from the centre, where a significantly higher number of more complex tests is carried out, an improved quality of health services is achieved, simultaneously decreasing costs for the institution that requested this particular services. Improved efficiency is due to the decreased volume of work in hospitals where telemedicine access centres have been founded and the ability of a teleconsultant to perform telemedicine services for four or more telemedicine access centres. 

A similar example can be seen in radiology and laboratory diagnostics services, which achieve the same expected results by introducing telemedicine services as in the example above.